Short answer
Use the appeal link in the rejection email or the Request Review button in Ads Manager. OpenAI calls appeals the fastest path to resolution. Contact ads-support@openai.com only if there is no appeal option or an appeal has been pending for more than 7 days, and include your ad account ID and issue category.
Write a good appeal
- Name the policy you think was misapplied
- Explain what the product is in one sentence
- Point to evidence: licence, certification, source for a claim
- Confirm the ad and page describe the same offer
Questions
Can we appeal industry eligibility?
Yes, via the link in the rejection email or in Ads Manager. Being registered or licensed doesn't automatically make a business eligible.
Facts checked against the sources below on 12 October 2026. Platforms change quickly: if something here no longer matches what you see, tell us and we will update it.
