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Help Centre · Troubleshooting

Image upload failed

By the Answerbid teamVerified 12 October 20262 min read

Short answer

Images fail when they aren't PNG or JPG, aren't square, are larger than 1200 × 1200 pixels, or aren't publicly accessible. Image URLs must return the image itself, not a preview or sign-in page.

Quick fixes

  • Export as PNG or JPG at 1200 × 1200 or smaller, square
  • Host on your domain or CDN, AWS S3/CloudFront, or a public Google Drive link
  • Test the URL in a private browser window: it should show only the image
  • Make sure your CDN doesn't block crawlers

Questions

Can I use WebP?

Not according to the specs: use PNG or JPG.

Facts checked against the sources below on 12 October 2026. Platforms change quickly: if something here no longer matches what you see, tell us and we will update it.

Sources

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