Short answer
Email ads-support@openai.com with your ad account ID and the issue category. For policy decisions, use the appeal option first. Include the details for your issue type: campaign and bid for delivery, invoice or charge ID for billing, feed ID and product IDs for feeds.
What to include
| Issue | Include |
|---|---|
| Delivery | Campaign goal, bid, conversion setup, when it started |
| Billing | Invoice or charge ID, dates, time zone |
| Feed | Feed ID, campaign and ad group, product IDs, Products tab screenshot |
| Verification | The step that failed |
| Policy | Only if no appeal option or appeal > 7 days |
Questions
Is there phone support?
OpenAI's articles point to email support and, for larger advertisers, the OpenAI Ads sales team.
Facts checked against the sources below on 12 October 2026. Platforms change quickly: if something here no longer matches what you see, tell us and we will update it.
