1. Who we are
Answerbid is operated by AnswerBid.co, Poland. VAT EU (NIP): PL6783171607. REGON: 368967330. Email: ask@answerbid.co. In these terms, "Answerbid", "we" and "us" mean this business, and "you" means the business that uses our website or services.
2. What these terms cover
These terms apply to this website and to the services we provide. Our services are for businesses only, not consumers. By ordering, you confirm that you act for a business and have authority to bind it.
Each engagement starts with an order or proposal that you accept in writing or online (the "Order"). It sets out the start date, markets, media budget and any extras. If the Order and these terms differ, the Order applies.
3. Using this website
- You can use this website to learn about our services, read our articles and contact us. It works in any current web browser; some features, such as the booking calendar, need JavaScript.
- Don't use it unlawfully, upload harmful or unlawful content, try to break its security, or copy its content for commercial use without our permission.
- Articles describe advertising platforms that change often. Platform features, prices and policies may change after publication.
- Example companies, dashboards and figures are illustrative and labelled as such. Calculator results are planning estimates, not forecasts or promises.
4. The service
We offer three packages. The Order states which one you take.
- AI Ads & Intent: a B2B strategy for ChatGPT ads; ads with full-service creative (campaign setup, copy and visuals) and weekly optimisation; identification of up to 250 companies a month that visit your website from your ads, scored and sent to your CRM or team chat.
- AI Visibility: an AI visibility audit; AEO and GEO tools and reporting, with daily tracking of up to 50 buyer questions against your competitors; monthly page audits, changes written ready to publish and sources for AI to cite.
- Complete: both packages under one B2B AI strategy, with identification of up to 250 companies a month from all your website traffic, a monthly PDF report and a strategy review.
Every package includes a dedicated account manager, a weekly report, a monthly call, and full onboarding, including help setting up the software, tracking and connections we use, and guidance throughout the engagement.
We provide the service with reasonable skill and care, in line with good industry practice. The tools and software we use to deliver it are included in the fee.
5. Fees and payment
- Package fees: AI Ads & Intent $1,500 a month, AI Visibility $1,500 a month, Complete $2,500 a month, plus any applicable VAT or other taxes. There is no setup fee.
- We send one invoice a month for the package fee, in advance. Each invoice is due before the month it covers starts, unless the Order says otherwise.
- You can change package from the start of any monthly billing period. The new fee applies from that period.
- Media spend is separate from our fee. You either pay the ad platform directly or we invoice it in advance, as set out in the Order. You agree the budget with us before it is spent.
- For business clients outside Poland, VAT is handled under the reverse-charge rules or the rules of your country, where they apply.
- If an invoice is more than 14 days overdue, we may pause the service until it is paid. Statutory interest for late payment in commercial transactions may apply.
6. Term and cancellation
- The service runs month to month. There is no minimum term and no notice period.
- You can cancel at any time by email. The service continues until the end of the month you have already paid for. Fees already paid are not refunded.
- We can end the service with 30 days' notice, or straight away if you materially breach these terms or the Order, or don't pay.
- When the service ends, you keep everything we made for you, as described in section 9.
7. Your responsibilities
- Provide the brand materials, access and approvals we need, on time. You confirm you have the right to use the materials you give us.
- Review and approve ads and page changes before they go live. You are responsible for the claims made about your products.
- Keep a privacy notice and cookie consent on your website that cover the tags we install, and comply with the laws that apply to your marketing.
- Comply with the policies of the ad platforms used for your campaigns.
8. Data protection
When we run company identification, analytics or tracking on your website, you are the controller of that data and we act as your processor (a "service provider" or "processor" under US state privacy laws). This section is our data processing agreement under Article 28 of the GDPR and the UK GDPR, and it is part of every Order:
- We process the data only to provide the service and on your documented instructions.
- Our staff and contractors are bound by confidentiality.
- We use appropriate technical and organisational security measures.
- We use sub-processors under written contracts with equivalent obligations. We'll share the current list on request and tell you before adding a new one, so you can object.
- Where data leaves the UK or the European Economic Area, we rely on adequacy decisions or standard contractual clauses, with the UK International Data Transfer Addendum where needed.
- We help you respond to data subject requests and notify you without undue delay, and within 48 hours of becoming aware, of a personal data breach affecting your data.
- We don't sell your data or use it for our own purposes.
- When the service ends, we delete or return the data within 30 days, unless the law requires us to keep it.
- We make available the information needed to show we meet these obligations.
How we handle our own data about you and your team is set out in our privacy policy.
9. Intellectual property
- Once you have paid for the month in which they were made, you own the ads, page changes, audits and reports we create for you.
- We keep ownership of our methods, templates, know-how and tools, and you may use what we deliver for your own business.
- We won't name you as a client or show your work publicly without your permission.
- The content and design of this website belong to Answerbid or its licensors.
10. Third-party platforms
Advertising in ChatGPT is subject to OpenAI's approval, policies and pricing, which can change at any time. Other platforms and tools we use have their own terms. We aren't responsible for decisions or outages of third-party platforms. ChatGPT and OpenAI are trademarks of OpenAI; Answerbid is independent and is not affiliated with or endorsed by OpenAI. Links to other websites are for information only.
11. Results
We plan and report every campaign carefully, but we can't guarantee specific results, such as AI mentions, ad approvals, prices, clicks, identified companies, leads or revenue. Ranges and estimates on our website and in proposals are planning figures, not promises.
12. Confidentiality
Each of us will keep the other's non-public business information confidential and use it only for the engagement, during it and for two years after it ends, unless the information becomes public or the law requires disclosure.
13. Liability
- Our total liability under or in connection with the service is limited to the fees you paid us in the three months before the event giving rise to the claim.
- Neither of us is liable for indirect or consequential loss, or for loss of profit, revenue, business or goodwill.
- Nothing in these terms limits liability that cannot be limited by law, including for fraud, wilful misconduct, or death or personal injury caused by negligence.
14. Complaints
If something isn't right, email ask@answerbid.co with a short description. We reply within 14 days.
15. Changes to these terms
We may update these terms. The date at the top shows the latest version. For active clients, changes take effect from the next monthly billing period after we email you at least 30 days in advance.
16. Governing law and disputes
These terms and every Order are governed by the laws of Poland. The competent courts in Poland will resolve any dispute, unless mandatory law provides otherwise. The UN Convention on Contracts for the International Sale of Goods does not apply. If any part of these terms is found invalid, the rest remains in force.