Risks and controls
| Risk | What it looks like | Control |
|---|---|---|
| Eligibility | Your category is restricted or declined | Check the policy and run a small review test first |
| Wasted spend | Clicks from companies that will never buy | Narrow context hints; judge on in-profile companies |
| Weak measurement | Clicks with no link to pipeline | Lead event, CRM matching, company identification |
| Claims | Ads rejected or misleading | Only claims you can show on the landing page |
| Privacy | Tracking without consent in the UK | Load pixels after consent; describe it in your privacy notice |
| Partial reach | Decision-makers on paid plans see no ads | Pair ads with organic AI visibility |
| Platform change | Rules shift month to month | Monthly review of targeting and policy |
Brand safety
OpenAI says ads don't influence answers and appear in a separate, labelled block. Its placement rules also exclude some sensitive conversations. For B2B, the bigger brand risk is your own copy: overstated claims get noticed by buyers before they get noticed by reviewers.
The risk of waiting
Not testing also has a cost. Half of software buyers already start in AI chatbots; learning the channel later means learning it when competitors already know which questions work.
A risk register for your launch
| Risk | Owner | Check before launch |
|---|---|---|
| Eligibility | Marketing | Small review test passed |
| Wasted spend | Paid media | Hints reviewed by sales |
| Measurement | Marketing ops | Test lead recorded once |
| Claims | Marketing | Every claim on the landing page |
| Privacy | Legal or DPO | Consent banner and privacy notice updated |
| Follow-up | Sales | Alert routing and owners agreed |
Questions
What's the biggest risk in practice?
Running a test that can't tell you anything: no tracking, no identification, no thresholds.
Could our ad appear next to something embarrassing?
Ads appear in a separate, labelled block, and OpenAI's placement rules exclude some sensitive conversations. Your own copy is the bigger brand risk.
What if our competitor bids on our name?
It's possible in topic-based targeting. Keep your organic answers accurate and your comparison page fair; that's where buyers check.
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